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Cancellation policy

We understand that sometimes things change, so if you need to move or cancel your appointment please do so with 24 hours notice, or you will be charged the full amount for your treatment.

No shows

Whilst rare, it does occasionally happen. If you don't attend your appointment you will be charged when you next attend.


Whilst we will try our best to accommodate you it is sometimes impossible at busy times. Please come in plenty of time to allow for traffic problems, parking issues etc, to avoid having to miss your treatment or cut it short, you may be charged for your entire treatment.

We try very hard to run on time and not to have to reschedule your appointments. Your help with this is very much appreciated.

Children in the salon

Whilst we appreciate that there may be times that you have no choice but to bring your children with you for your appointment we ask that you keep these times to a minimum, allowing yourself and our other clients the chance to relax and enjoy the time spent with us.

The salon is just not the place for children, we are using heat treatments, chemicals and expensive equipment. My staff cannot be responsible for your children and at many times in your treatment you are not in a position to look after them.

If you choose to bring your children into the salon it is entirely at your own risk and we would ask and expect them to be well behaved and consider other clients and the NAILSPA team.

Online booking is available for over 18's only.

Under 18's

Most of our treatments are only available to over 16's, please ring to check if you're unsure. All children 16 and under MUST be accompanied by an adult at all times.

We have the right to refuse to treat you if you are under age, or present with a contraindication ( something that can cause harm to you or your therapist ), behave in a threatening way or any such way other clients or staff are uncomfortable, are under the influence of drugs or alcohol, or any reason that causes concern.

How to get in touch:

To cancel appointments or contact us please phone during opening times on 01484 866963 or email [email protected] You will also find us on Facebook. Whilst we try to respond to social media and emails it is sometimes impossible as we are busy with clients. To cancel an appointment we always recommend phoning as soon as possible.